Caltex Newcastle area regular unleaded
petrol confirmed on specification following contamination
March 05, 2007
Caltex Australia said today that following fuel quality testing at
the weekend, sales at Caltex service stations of regular unleaded
petrol supplied from the company's Newcastle terminal have resumed
after a contamination incident.
Caltex announced on Friday (2 March) it had received complaints
from 29 customers advising engine problems.
A product safety recall notice about the contaminated fuel was
published in The Newcastle Herald today and will be published in
rural and regional newspapers throughout the northern area of NSW
this week advising that the regular unleaded petrol subject to the
recall should not be used in ultra-light aircraft or marine
outboard motors because use of contaminated fuel may seriously
damage engines causing them to stop.
Any customer who has purchased regular unleaded petrol between
Monday 26 February and Friday 2 March at any Caltex service
stations in the Greater Newcastle area and stretching north to
Hastings and Port Macquarie, south to Wyong and west to Dubbo and
has had engine problems should contact the Caltex Customer feedback
number 1800 240 398.
Following the broadcast and publication of a product community
safety announcement over the weekend, Caltex received 215 inquiries
from the public with 138 saying they believed their vehicle or
equipment may have been affected.
Caltex advised these callers to have their vehicles or equipment
checked and if necessary repaired by a service centre mechanic. The
details required for Caltex to authorise repairs to be carried out
at Caltex's expense included a receipt proof of purchase showing
the regular unleaded petrol was bought during the time the
contaminated fuel may have been sold.
Arrangements have been made to collect and replace petrol purchased
by two customers and stored in drums.
"Caltex's first concern throughout this incident has been for the
safety of our customers," said Caltex Acting General Manager
Marketing Ian Ross. "Caltex wishes to thank the large number of
bodies including aviation and police and facility operators at
aerodromes and marinas for passing on the information in the
community safety announcement. The assistance was very much
The problem appeared to have been caused following a product
transfer error when a volume of diesel was mixed with regular
unleaded petrol at the Caltex terminal in the Newcastle suburb of
Caltex sincerely apologises to any customers who may have been
affected by purchasing contaminated petrol.
Group Manager Corporate Affairs
Ph 02 9250 5224
Pager 02 9214 1146