20 May 2016
Caltex Australia requests that any motorists who purchased regular unleaded petrol from its Pacific Motorway Reedy Creek North site between Wednesday 6pm (18 May) and Thursday 10am (19 May) contact its Customer Feedback Line to discuss a potential fuel quality issue.
Due to an error made during a fuel delivery, regular petrol sold from some bowsers at this site contained a small amount of diesel.
Caltex prides itself on the quality of all its products and it is unacceptable that we have supplied some customers with petrol that did not meet our stringent standards.
We are sorry for the error and will cover any reasonable out-of-pocket expenses incurred by affected customers, including mechanical assessment and any required repairs.
The issue is entirely isolated to the Reedy Creek North site and only affects regular unleaded petrol purchased from specific bowsers during the period 6pm Wednesday (18 May) and 10am Thursday (19 May).
No other products are affected and there are no issues with any other sites in our network, including the nearby Reedy Creek South site.
Any customer who filled-up with regular petrol during this window is asked to contact our team on 1800 240 398 so we can determine if they have been affected and, if so, provide assistance with any out-of-pocket expenses incurred.
With a commitment to Australia tracing back to 1900, Caltex has grown to become the nation’s outright leader in transport fuel. Caltex supplies one-third of all Australia’s transport fuels and is unique in this market for being the only major brand listed on the Australian Securities Exchange. Through its comprehensive supply chain, Caltex has forged its reputation for providing safe and reliable supply of high-quality fuels to a diverse number of customer segments, including retail, mining, agriculture, aviation, transport, small-to-medium enterprises, marine, automotive and government. Caltex is also one of Australia’s largest convenience retailers and franchisors, with over 85% of its stores operated by franchisees.
Senior Media & Communications Adviser
W: (02) 9250 5094
Customer Feedback Group
(Mon - Fri 8:30am - 5:00pm EST)
1800 240 398