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Roadside Assistance

Roadside Assistance

Knowing that your vehicle is covered for roadside breakdowns for a small monthly fee is very reassuring. You may never have to use it, but knowing that it's there and that it won't break the bank is a silent relief for thousands of businesses like yours.

As a Caltex card holder you can take advantage of Caltex Roadside Assistance, a national service with a streamlined solution to vehicle breakdowns. Caltex takes the quality of its products seriously, and Caltex Roadside Assistance is no different.

It is designed with your needs in mind: to get you and your vehicle moving as soon as possible, an essential for any business.

The small monthly charge for Caltex Roadside Assistance will be billed to the StarCard, StarCard Debit, StarFleet or StarFleetPlus card linked to the vehicle and will appear on your monthly Caltex Card statement for easy consolidation of your vehicle costs - reducing the amount of time you spend on paperwork.

Member benefits:

  • 24 hour service
  • Nationwide coverage
  • Low monthly card fee
  • No joining fee
  • Unlimited Call outs
  • Toll free number
  • Supported by leading Australian Motoring Clubs

 

Eligible Vehicles

Vehicles eligible are all passenger, 4x4 recreational and light commercial vehicles up to 3.5 tonnes GVM (including payload at the time of breakdown) which are not greater than 2.3 metres wide, 5.5 metres in length or 2.0 metres in height.

Coverage 

Mechanical breakdowns
Minor breakdown related repairs. If it is not possible to fix your car by the side of the road or if repairing the problem could affect your vehicle's warranty, your vehicle will be towed.

  • Wheel changing

Inflation of a flat tyre or replacement of a flat tyre with the vehicle's serviceable spare.   

  • Towing (30km free)

If your vehicle cannot be fixed roadside, it will be towed for up to 30km free to a location of your choice. Any costs incurred towing to a location outside the 30km radius can be charged to your card.

  • Flat batteries*

Jump starting of a flat battery. Replacement batteries available and can be charged to your card.

  • Emergency fuel*

Provision of emergency fuel (where government regulations permit) or transport of vehicle to nearest refuelling station.

  • Key lockouts*

Arranging a locksmith to attend up to $150 included.

*Products/additional services at the customer's cost. If it is not possible to fix your car by the side of the road or if repairing the problem could affect your vehicle's warranty, your vehicle will be towed.

Full terms and conditions for Caltex Roadside Assistance are available here.

To access Caltex Roadside Assistance please call 1800 225 111